Product Returns

TERMS OF SALE AND REFUND POLICY
By visiting this site and by going through with the purchase you are agreeing to the terms and conditions you agree that you understand that the products purchased on our site, whether consumable or topical, may contain plant compounds from hemp.

As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide.

All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info [at] papilo.org.

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

DAMAGE DUE TO FREIGHT OR SHIPPING
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.

Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged products must be made within 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

SHIPPING RETURNS
To return your product, you should mail your product to: Papilo – Oranga d.o.o., Kotnikova ulica 5, 1000 Ljubljana. Slovenia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?
Contact us at info [at] papilo.org for questions related to refunds and returns.

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Kotnikova ulica 5
1000 Ljubljana, EU – Slovenia

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Warning! Always seek consultation if you are pregnant, nursing, have or suspect you have a medical condition, or are taking any medications to discuss potential interactions and other possible complications.

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